Facilitator guide
Case objectives, demonstration plans, debriefs, common mistakes and application checks across all 81 workplace cases and method lessons.
Download Facilitator guide PDF · 166 pages · 65.1 MBDefine one nonconformity and the inspection exposure.. Follow the visual, practise a decision, then check your thinking.
Fictional teaching examples and AI-generated illustrations. Proposed changes and goals are not achieved results. Use the written instructions and check local conditions before applying a method.

A nonconformity count is not restricted to one per product. A c chart is a basic candidate when inspection exposure and opportunity are comparable. A u chart expresses nonconformities per unit of exposure when the amount inspected varies. Keep the original count and exposure with every point so the displayed rate can be checked. The basic formulas rely on a suitable count model; clustering, changing opportunity and very low expected counts can invalidate a casual interpretation. Do not compare rates from incompatible definitions of area, time or opportunity. The two panels here describe separate fictional baselines and should not be combined into one process.
Given cbar9: limits0–18 at fixed exposure.
Given ubar0.5/m²: exposure20 limits0.02566–0.97434; exposure80 limits0.26283–0.73717.
Distinct fictional baselines; assess count-model assumptions.

Fictional case: a surface-inspection team counts blemishes, with several possible on one sheet. The core c chart is a separate fixed-exposure process with supplied cbar 9 and counts 8,12,7,9. The u example has supplied ubar .5 per square metre, areas 20,80,20,80 and counts 8,44,13,38. Analyst Hugo must keep the two baselines and scales separate.
Preserve the record and review stratification and opportunity definitions before treating the combined area as comparable exposure.
A numerical area alone may not represent equivalent opportunity. A larger denominator can conceal a collection or process mixture.
Distinguish counts of multiple nonconformities from affected-unit fractions and account for the actual opportunity exposed to inspection.
Fictional case: a surface-inspection team counts blemishes, with several possible on one sheet. The core c chart is a separate fixed-exposure process with supplied cbar 9 and counts 8,12,7,9. The u example has supplied ubar .5 per square metre, areas 20,80,20,80 and counts 8,44,13,38. Analyst Hugo must keep the two baselines and scales separate.
Role: Surface-quality analyst and inspection lead
The record defines a blemish, the inspected opportunity and comparable conditions. Counts and exposure remain available, even when rates are displayed.
The team calls 44 blemishes worse than 13 without considering 80 versus 20 square metres, and combines both fictional baselines into one calculation.
| u sample | Count / area | Rate per m² |
|---|---|---|
| 1 | 8 /20 | .40 |
| 2 | 44 /80 | .55 |
| 3 | 13 /20 | .65 |
| 4 | 38 /80 | .475 |
Hugo specifies a blemish category and square metres actually examined under the same inspection definition. He distinguishes these multiple events from a pass/fail classification of each sheet.
Why: A sheet may contain several events. A p chart of affected sheets would answer a different question from blemishes per area.
Evidence: The collection record contains count, actual area and inspection context.
For the separate fixed-exposure example, limits are 9 ±3√9, or 0 and 18 counts. He retains cbar 9 as the supplied historical baseline.
Why: A count comparison assumes the opportunity is comparable. Applying it to a much larger inspected area could produce a signal caused merely by exposure.
Evidence: The c panel is labelled counts at fixed exposure, with no borrowed u baseline.
Hugo divides count by area:8/20=.40,44/80=.55,13/20=.65 and 38/80=.475 per m². He checks each numerator against its inspection record.
Why: The largest count is not necessarily the largest rate. Area units must remain consistent; square centimetres cannot silently be used in a per-square-metre calculation.
Evidence: Four point-specific rates retain their actual areas.
For ubar .5, limits are .5 ±3√(.5/area). Area 20 gives approximately .02566–.97434; area 80 gives .26283–.73717 per m².
Why: Larger exposure narrows the rate limits under the assumed count model. The center remains the supplied rate; the changing limits are not product specifications.
Evidence: The native record displays the correct limits beside each observation.
Hugo checks whether blemishes cluster or opportunities differ by product/area. He records signals and asks the owner to review the model if those conditions undermine it.
Why: A computed limit is not proof that the count model fits. A response should preserve the event and exposure records and use authorized product/operating decisions.
Evidence: The investigation separates model adequacy, signal evidence and disposition authority.
| Case | Calculation | Interpretation |
|---|---|---|
| Fixed exposure c | 9 ±3√9 =0–18 | Counts for a separate supplied baseline |
| u, area 20 | .5 ±3√(.5/20) | .02566–.97434 per m² |
| u, area 80 | .5 ±3√(.5/80) | .26283–.73717 per m² |
| Sample comparison | .65 at 20 vs .55 at 80 | Rate and uncertainty both matter |
An 80 m² observation combines a smooth coating with a textured surface having different inspection difficulty and opportunity.
Preserve the record and review stratification and opportunity definitions before treating the combined area as comparable exposure.
A numerical area alone may not represent equivalent opportunity. A larger denominator can conceal a collection or process mixture.
The revised collection plan identifies surface type and comparable exposure.
Under supplied ubar .5 per m², a new inspection finds 68 blemishes in 80 m². In the separate fixed-exposure c process, a new count is 20.
| Process | New observation |
|---|---|
| u | 68 blemishes /80 m² |
| c | 20 blemishes at the same fixed exposure |
The u rate is 68/80=.85 per m², above its .73717 upper limit. The c count 20 is above 18 at the defined fixed exposure.
Both signal under the stated point rule, but their centers and exposure definitions belong to separate fictional processes. Neither result identifies a cause or product disposition.
| Process | Observation | Comparison |
|---|---|---|
| u | .85 per m² | Above .73717 |
| c | 20 counts | Above 18 |
How can one sheet contribute several?
Why is 44 not automatically worse than 13?
Which baseline belongs to each?
When does equal area fail to mean equal opportunity?
Calculate each rate from its own count and area before examining limits.
Owner: Inspection-method and SPC owners
Record: Event/exposure record, model rationale and reaction log
Review: At each observation and after surface or inspection changes
Evidence: Comparable opportunity, traceable counts and appropriate response
Revisit sampling or model choice if clustering, exposure or classification changes invalidate the comparison.
Count-chart interpretation requires a defined inspection unit and a plausible count model; very small/skewed counts need care.
Public primary-source summary; underlying paid standards/forms are not reproduced.Read the lessons online or use these PDFs to prepare, practise and review with your team. No sign-in needed.
Case objectives, demonstration plans, debriefs, common mistakes and application checks across all 81 workplace cases and method lessons.
Download Facilitator guide PDF · 166 pages · 65.1 MBPrintable case worksheets, blank observation records and five calculation exercises; answers are separate.
Download Learner workbook PDF · 169 pages · 10.7 MBReasoned sample responses, worked calculations and coaching guidance; fictional examples are clearly labelled.
Download Answer key and coaching notes PDF · 105 pages · 8.5 MBThe native method mechanisms and worked applications for all 68 detailed lessons, in a separate bookmarked portrait reference.
Download Method and application reference PDF · 141 pages · 10.2 MBFive illustrated system chapters: 15 Flare concept maps and 26 original workplace teaching cards, with links to all 81 supporting cases and method lessons.
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